Starting Calls from Your Game

Overview

ReAdmin ships with a built-in topbar button players use to request support or report a player. Those requests become live Calls your staff work from the dashboard, with two-way chat in-game. Sometimes you want to trigger that flow yourself — from your own button, a proximity prompt, a keybind, an NPC, or an automated rule — without using the ReAdmin topbar. This page covers the three ways to do that:

You want to…	Use	Runs on
Open ReAdmin’s built-in support / report form from your own UI	Client API → `openSupport` / `openReport`	Client
Start a call directly (no form), e.g. from a “Talk to staff” button	Client API → `createCall`	Client
Start a call from trusted server logic (NPC, rule, command)	Server API → `ReAdmin.StartSupportChat`	Server

All three create the exact same ticket the topbar does: it appears in your Calls queue, every message is run through Roblox text filtering, and a player can only ever have one open ticket at a time.

Calls must be enabled for your workspace. Turn it on under Remote Admin settings and make sure the Activity Tracking module is installed.

Client API

When the Activity Tracking module loads, the ReAdmin client publishes a BindableFunction named ReAdminClientAPI into ReplicatedStorage. Because it’s a BindableFunction, only your own LocalScripts on the same client can reach it — it adds no new network surface for exploiters.

local ReplicatedStorage = game:GetService("ReplicatedStorage")
local ReAdminClient = ReplicatedStorage:WaitForChild("ReAdminClientAPI")

Use WaitForChild — your LocalScript may run before the ReAdmin client has finished setting up. WaitForChild simply yields until it’s ready.

Open the built-in form

Open ReAdmin’s polished support panel from your own button instead of the topbar:

-- "Request Support" form
ReAdminClient:Invoke("openSupport")

-- "Report a Player" form (with the in-server player auto-fill picker)
ReAdminClient:Invoke("openReport")

There’s also a generic open action if you’d rather pass the view as an option:

ReAdminClient:Invoke("open", { view = "report" }) -- or view = "support"

If the player already has an active call, opening the form jumps straight to the live chat instead.

Start a call directly

Skip the form entirely and start a call straight from your own UI. The player’s live chat window opens automatically so they can talk to your staff:

-- Support call
local ticket = ReAdminClient:Invoke("createCall", {
    reason = "I need a hand with my base",
})

-- Report call
ReAdminClient:Invoke("createCall", {
    callType  = "report",
    reporting = "Builderman",        -- username being reported
    reason    = "Exploiting near spawn",
})

createCall returns the ticket on success. If the player already has an open call, it returns that existing ticket instead of creating a duplicate.

Helpers

-- Is the player currently in a support call?
local inCall = ReAdminClient:Invoke("isInCall") -- boolean

-- End the player's current call
ReAdminClient:Invoke("endCall")

Client API reference

Action	Options	Returns	Description
`openSupport`	–	`true`	Opens the built-in Request Support form.
`openReport`	–	`true`	Opens the built-in Report a Player form.
`open`	`{ view = "support" \| "report" }`	`true`	Opens the requested form (defaults to support).
`createCall`	`{ reason, callType, reporting }`	`ticket`	Starts a call without the form and opens live chat.
`isInCall`	–	`boolean`	Whether the player has an active call.
`endCall`	–	`true`	Ends the player’s current call.

createCall options

Option	Type	Default	Description
`reason`	`string`	`""`	What the player needs help with / what they’re reporting.
`callType`	`"support" \| "report"`	`"support"`	The kind of call to create.
`reporting`	`string`	–	For `report` calls, the username being reported.

Server API

The loader returns a ReAdmin table. Keep a handle to it and you can start a support chat from trusted server code — an NPC interaction, a proximity prompt, or an automated rule — without the player touching any UI. Their chat window opens automatically and they can reply just like a normal call.

local ReAdmin = require(YOUR_LOADER_ASSET_ID)({
    loaderId = "your-loader-id-here",
    afkTime = 45,
})

-- Start a support chat with a player from server code
local ticket, err = ReAdmin.StartSupportChat(player, {
    reason = "Our team noticed you may need help with the tutorial",
})

if not ticket then
    warn("Could not start support chat:", err)
end

The server API is intentionally server-only — it’s not exposed as a client-invokable remote, so exploiters can’t spam it. Call it from code you trust.

Methods

-- Start a chat. options = { reason: string?, callType: string?, reporting: boolean? }
-- Returns (ticket, nil) on success or (nil, errorMessage) on failure.
local ticket, err = ReAdmin.StartSupportChat(player, { reason = "…" })

-- Is the player currently in a support chat? -> boolean
local inChat = ReAdmin.IsInSupportChat(player)

-- End the player's chat. Returns (true, nil) or (false, errorMessage).
local ok, err = ReAdmin.EndSupportChat(player)

Method	Parameters	Returns
`StartSupportChat`	`player`, `options?`	`ticket, nil` or `nil, errorMessage`
`IsInSupportChat`	`player`	`boolean`
`EndSupportChat`	`player`	`true, nil` or `false, errorMessage`

StartSupportChat options

Option	Type	Default	Description
`reason`	`string`	–	What the chat is about. Shown to staff in the queue.
`callType`	`"support" \| "report"`	`"support"`	The kind of call to create.
`reporting`	`boolean`	`false`	Marks the call as a report.

Good to know

One open ticket per player. Starting a call when the player already has an open ticket returns the existing ticket rather than creating a duplicate.
Everything is filtered. Every message is run through Roblox text filtering before it’s shown to anyone.
It all lands in Calls. However a call is started, it shows up in your live Calls queue for staff to claim, chat, and resolve.

API Documentation

Remote Admin

Ranking Key

Staff History

Workspace

Sessions

Sessions v2

Games

Orders

Activity Tracker APIs

Running Games

Calls

Teams

Time Off

Promotion Requests

Starting Calls from Your Game

Overview

Client API

Open the built-in form

Start a call directly

Helpers

Client API reference

Server API

Methods

Good to know

​Overview

​Client API

​Open the built-in form

​Start a call directly

​Helpers

​Client API reference

​Server API

​Methods

​Good to know

​Related pages

Overview

Client API

Open the built-in form

Start a call directly

Helpers

Client API reference

Server API

Methods

Good to know

Related pages