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Overview

ReAdmin ships with a built-in topbar button players use to request support or report a player. Those requests become live Calls your staff work from the dashboard, with two-way chat in-game. Sometimes you want to trigger that flow yourself — from your own button, a proximity prompt, a keybind, an NPC, or an automated rule — without using the ReAdmin topbar. This page covers the three ways to do that:
You want to…UseRuns on
Open ReAdmin’s built-in support / report form from your own UIClient API → openSupport / openReportClient
Start a call directly (no form), e.g. from a “Talk to staff” buttonClient API → createCallClient
Start a call from trusted server logic (NPC, rule, command)Server API → ReAdmin.StartSupportChatServer
All three create the exact same ticket the topbar does: it appears in your Calls queue, every message is run through Roblox text filtering, and a player can only ever have one open ticket at a time.
Calls must be enabled for your workspace. Turn it on under Remote Admin settings and make sure the Activity Tracking module is installed.

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Client API

When the Activity Tracking module loads, the ReAdmin client publishes a BindableFunction named ReAdminClientAPI into ReplicatedStorage. Because it’s a BindableFunction, only your own LocalScripts on the same client can reach it — it adds no new network surface for exploiters. 
local ReplicatedStorage = game:GetService("ReplicatedStorage")
local ReAdminClient = ReplicatedStorage:WaitForChild("ReAdminClientAPI")
Use WaitForChild — your LocalScript may run before the ReAdmin client has finished setting up. WaitForChild simply yields until it’s ready.

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Open the built-in form

Open ReAdmin’s polished support panel from your own button instead of the topbar: 
-- "Request Support" form
ReAdminClient:Invoke("openSupport")

-- "Report a Player" form (with the in-server player auto-fill picker)
ReAdminClient:Invoke("openReport")
There’s also a generic open action if you’d rather pass the view as an option: 
ReAdminClient:Invoke("open", { view = "report" }) -- or view = "support"
If the player already has an active call, opening the form jumps straight to the live chat instead.

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Start a call directly

Skip the form entirely and start a call straight from your own UI. The player’s live chat window opens automatically so they can talk to your staff: 
-- Support call
local ticket = ReAdminClient:Invoke("createCall", {
    reason = "I need a hand with my base",
})

-- Report call
ReAdminClient:Invoke("createCall", {
    callType  = "report",
    reporting = "Builderman",        -- username being reported
    reason    = "Exploiting near spawn",
})
createCall returns the ticket on success. If the player already has an open call, it returns that existing ticket instead of creating a duplicate.

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Helpers

-- Is the player currently in a support call?
local inCall = ReAdminClient:Invoke("isInCall") -- boolean

-- End the player's current call
ReAdminClient:Invoke("endCall")

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Client API reference

ActionOptionsReturnsDescription
openSupport–trueOpens the built-in Request Support form.
openReport–trueOpens the built-in Report a Player form.
open{ view = "support" | "report" }trueOpens the requested form (defaults to support).
createCall{ reason, callType, reporting }ticketStarts a call without the form and opens live chat.
isInCall–booleanWhether the player has an active call.
endCall–trueEnds the player’s current call.
createCall options
OptionTypeDefaultDescription
reasonstring""What the player needs help with / what they’re reporting.
callType"support" | "report""support"The kind of call to create.
reportingstring–For report calls, the username being reported.

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Server API

The loader returns a ReAdmin table. Keep a handle to it and you can start a support chat from trusted server code — an NPC interaction, a proximity prompt, or an automated rule — without the player touching any UI. Their chat window opens automatically and they can reply just like a normal call. 
local ReAdmin = require(YOUR_LOADER_ASSET_ID)({
    loaderId = "your-loader-id-here",
    afkTime = 45,
})

-- Start a support chat with a player from server code
local ticket, err = ReAdmin.StartSupportChat(player, {
    reason = "Our team noticed you may need help with the tutorial",
})

if not ticket then
    warn("Could not start support chat:", err)
end
The server API is intentionally server-only — it’s not exposed as a client-invokable remote, so exploiters can’t spam it. Call it from code you trust.

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Methods

-- Start a chat. options = { reason: string?, callType: string?, reporting: boolean? }
-- Returns (ticket, nil) on success or (nil, errorMessage) on failure.
local ticket, err = ReAdmin.StartSupportChat(player, { reason = "…" })

-- Is the player currently in a support chat? -> boolean
local inChat = ReAdmin.IsInSupportChat(player)

-- End the player's chat. Returns (true, nil) or (false, errorMessage).
local ok, err = ReAdmin.EndSupportChat(player)
MethodParametersReturns
StartSupportChatplayer, options?ticket, nil or nil, errorMessage
IsInSupportChatplayerboolean
EndSupportChatplayertrue, nil or false, errorMessage
StartSupportChat options
OptionTypeDefaultDescription
reasonstring–What the chat is about. Shown to staff in the queue.
callType"support" | "report""support"The kind of call to create.
reportingbooleanfalseMarks the call as a report.

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Good to know

  • One open ticket per player. Starting a call when the player already has an open ticket returns the existing ticket rather than creating a duplicate.
  • Everything is filtered. Every message is run through Roblox text filtering before it’s shown to anyone.
  • It all lands in Calls. However a call is started, it shows up in your live Calls queue for staff to claim, chat, and resolve.