> ## Documentation Index > Fetch the complete documentation index at: https://docs.readmin.app/llms.txt > Use this file to discover all available pages before exploring further. # Calls > Turn in-game support and player reports into a live, claimable ticket queue your staff work from the dashboard. Calls page When a player needs help or wants to report a rule-breaker, Calls turns that moment into a ticket your staff can actually act on. Every request drops into a live queue on your dashboard where your team claims it, works it, chats in context, and jumps straight into the server — no Discord ticket bot, no context-switching, nothing slipping through the cracks. ## Workflow 1. Filter calls by status (open, claimed, closed). 2. Search by username, user ID, reported user, or reason. 3. Claim a call, work it, then release or close it. 4. Open chat for the ticket and coordinate with your team. 5. Use **Join Game** when a place ID is available to respond in person. Claimed calls show the assigned agent, status counters update live as tickets move through the queue, and report calls carry the suspected user so follow-up is one click away. ## Setting it up Calls are powered by Remote Admin. Enable Calls for your workspace from [Remote Admin settings](/settings/remote-admin), and make sure the [Activity Tracking module is installed](/settings/downloads). ## Related pages * [Remote Admin](/settings/remote-admin) * [Games](/features/games) * [Game Bans](/features/game-bans) * [Staff History](/features/staff-history)